Frequently Asked Questions

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Here are some of the FAQs we're often asked.  If you have a question and the answer is not covered below please get in touch at cuckoostone@hotmail.com and we'll be happy to help.

1. What are the arrival and departure times?

In order to provide enough time to thoroughly clean and prepare the property, we kindly request for you to check in no earlier than 3pm on your day of arrival. For the same reason, we ask for you to please check out by 10am on the day of your departure.
 

2. What is the check in procedure?

We will leave you the key for a self check-in. The link to our digital Guide/House book will be sent prior to your arrival with directions and check-in details.  

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3. What is your cancellation policy?

You may cancel your stay for a full refund up to 6 weeks prior to your stay, after this period the full payment will be charged.

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4.  How many guests can you accommodate?

Maximum 2 adults and 1 infant, please see further info below on the suitability for infants.

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5. Is the property pet friendly?
I'm afraid not! We love animals and have our own furry companions but we don't accommodate pets at Cuckoostone Barn. 

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6. Is smoking permitted?

No smoking inside the property.  Vaping is permitted.

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7. Can extra guests visit the property?

Up to 2 additional daytime guests may visit but we ask that they vacate by 8pm.

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8. Do you have an EV charging point?

No but there are charging points nearby in Buxton.

9. Is the cottage suitable for infants?

Yes, for infants of non walking age.  We provide a cot, high chair, stairgates and fireguard.  For children that have started to crawl/walk, the property may not be suitable due to the following factors and ask that you make your own judgement before booking:​

• It's a one bedroom property and the bedroom has space for a cot bed only.  For a child that is no longer sleeping in a cot then the property won't be suitable.

• Cuckoostone Barn features hard floors throughout the property.

• The staircase is wooden with two turns in the staircase and the landing is galleried.

• There is a log burner in the lounge.

• There is a pond in the garden. Children will need watching and supervising at all times.

10. Is there off-road parking?
Yes, there is a private driveway for your sole use. 

11. What's provided for use during our stay?
We aim to make your stay as comfortable and enjoyable as possible and therefore provide the following amenities and supplies:

• Tea, herbal/fruit teas, instant coffee, ground coffee, hot chocolate & sugar.

• Salt, pepper & cooking oil

• Cleaning supplies, washing up liquid & dishwasher tablets

• Washing liquid, fabric conditioner, drying rack, iron & ironing board

• Hairdryer

• Towels, bed linen, bathrobes & slippers

• Toilet roll, shampoo/conditioner, shower gel and bath salts

• Logs, charcoal, kindling & firelighters

• Board games

• Selection of books

• Smart TV with Netflix, Prime & Disney+ Accounts

• Fully controllable Central Heating

• Fully equipped kitchen with Washer/Dryer, Dishwasher, Fridge with small freezer compartment, microwave & range oven.  There isn't a coffee machine however there is a Cafetiere and ground coffee is supplied.

12. What are the local amenities? 

The village of Longnor is just 3 miles away and has a general store, post office, fish & chip shop.  The village of Hartington is 4.5 miles away and has 2 village stores, 2 tea shops, a farm shop, pet shop, gift shop and the famous cheese shop.  The towns of Leek and Buxton are nearby. 

 

We have a great variety of country pubs and restaurants close by, and are on hand to advise you should you need any guidance on the best places to dine. We provide a Digital Guidebook which contains a selection of our favourites, but please let us know if you'd like some recommendations in advance of your arrival to enable you to book.

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13. Where is the nearest pub?

In the village of Warslow, which is within walking distance and one of our favourite walks, with great views, or you can drive there in 5 minutes.

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14. Is there public transport?

Not really and your own transport is advisable.

15. Can I arrange for a supermarket delivery?
Yes, we can recommend ordering deliveries from Tesco or Asda. Please ensure you select a delivery time to arrive after your arrival, allowing extra time for delays, traffic or road closures on the day. 

16. Is there Wifi?
Yes Cuckoostone Barn has 4G Wifi throughout the property. It is a good connection for a rural location and capable of streaming HD videos.

17. What type of outdoor cooking facilities are provided?
There is a charcoal BBQ and wood pellet Ooni Pizza Oven, both are available upon request.  We provide some charcoal and pellets to get you going. If you plan to use multiple times during your stay, please bring sufficient charcoal/pellets with you. 

18. Who do I contact if I have any questions before or during my stay?

Cuckoostone Barn is run by husband-and-wife team Darren and Sarah, who live next door to the barn, in Cuckoostone House. We are on hand to answer any questions you may have, or provide recommendations for restaurants, activities etc. We want you to have the best stay possible so anything you need to know/or need please ask.